What Happens When You Call

Property damage feels chaotic. Our job is to make it feel handled. This is the exact process we run on every loss.

1. 01

   Call or submit online

   A live person answers 24/7 — not a call center. We take the essentials (address, type of damage, whether it's active) and dispatch a crew immediately. If water is still flowing or power is a hazard, we'll walk you through what to do before we arrive.

2. 02

   On-site assessment & documentation

   Our project manager assesses the source and extent of damage, stops it from spreading, and begins insurance-grade documentation — photos, moisture readings, and a scope of the affected areas. You get a plain-English explanation of what happened and what happens next.

3. 03

   Emergency mitigation

   This is where speed matters most. Water extraction, board-up, tarping, containment, controlled demolition of unsalvageable materials — whatever it takes to stop the loss from getting worse. Your policy requires reasonable steps to prevent further damage; this phase is how you meet that duty.

4. 04

   Drying, cleaning & monitoring

   Commercial dehumidifiers and air movers run until the structure actually reads dry — verified with daily moisture readings, not guesswork. Smoke residue, odor, and contamination are treated to IICRC standards. Every reading is logged for your claim file.

5. 05

   Reconstruction & return

   Our in-house rebuild division takes over — estimate reconciliation with your carrier, material selections with you, and construction managed by a single project manager. When we're done, the goal is simple: you can't tell anything happened.